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梯知乎

Our office lobby is now open but with limited occupancy. We ask that no more than six people be inside the lobby at one time and we encourage you to wear a mask when inside.

covid 19 page link

We encourage you to continue to utilize our online customer portal, mobile app, drive thru window, or call us for bill payment and other normal business activities if possible.

If you need to set up payment arrangements or need assistance, give us a call at 828-264-3671 or click here for more information.

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Out of concern for the health and safety of our customers, staff, and the community due to COVID-19, we encourage new customers and anyone transferring service to a new location this summer/fall to schedule their service connection and/or disconnection in advance and beat the rush while staying safe!

We hope this will cut down on long lines and a large gathering at our office that we usually experience at the end of July and beginning of August.

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We encourage you to sign up for our Good Neighbor Roundup Program to help members of our community who need assistance paying their electric bills due to financial stress caused by the COVID-19 outbreak.  hospitality house logo

You do not have to be an NRLP customer to donate! Click 手机youtube免翻 for more information and to sign up. 

We proudly partner with the Hospitality House for this community-oriented program. 

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New River Light and Power (NRLP) has earned the highest Reliable Public Power Provider (RP3)® designation from the American Public Power Association for providing reliable and safe electric service. 

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Read more here!

RP3 logo

 

Services Available


•  Customer Portal, see the video below for information
•  Pay your bill online using eCheck, Visa, MasterCard or Discover
•  Update your contact information
•  Automatic Bank Draft (PDF)
•  Good Neighbor Round Up Program available to help those less fortunate in our community
•  手机怎样翻墙看youtube视频 (PDF): How to set up; Payment Reminders, Severe Weather, & Special Alerts via text or email
•  100 + Ways to Conserve Resources

  • NRLP's Electric Vehicle Charging Station Now Open!  Located in the customer service parking area, come "fill up" for FREE.

Proud to be Your Public Power Provider

NRLP on Twitter

Tweets by New_River_LP

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Several customers have received telephone calls from a person claiming to be a contractor working for NRLP. Their claim is that the customer's power will be cut off if payment arrangements are not made immediately.


• NRLP does not employ contractors to contact customers.
• NRLP does not phone customers regarding delinquency.

• NRLP does not collect payments at customer’s location.
• NRLP's telephone number is a local number (828-264-3671), NRLP does not have an 800 number.


If you receive a call from someone claiming to represent NRLP, please contact Boone Police at 828-268-6900.


If you have any questions or seek additional information relating to this scam please contact NRLP at 828-264-3671.


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Energy Forecast

Energy Forecast Banner Provided by ElectriCities of North Carolina, Inc.

This free tool can help you to estimate the average energy usage in your home.  Get started now by clicking here.  Go to the "My Home" tab and complete the questions.

Customer Portal

Location

Please visit us at 146 Faculty Street Extension, behind Wendy's and Bojangles.

map showing NRLP location near intersection of Faculty St. and Winklers Creek Rd.                                                                                                     手机怎样翻墙看youtube视频

Recent Customer Correspondence

  • February 2020 Letter from the General Manager and North Carolina Public Utilities Commission Order

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Customer Service

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  • Fax: (828) 262-6726
  • Office Hours: 8:00 AM - 4:30 PM Monday - Friday; excluding holidays

Warehouse

  • Phone: (828) 264-8621 (including outages and 24-hour emergency repair)

Questions or Comments?
Please contact us.

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